Player support
Kagekotoba Support
Help with purchases, saved progress, learning content, and privacy. Contact us in English or Japanese.
Contact
Tell us what happened
Support is available in English and Japanese. We aim to reply within seven business days. Complex purchase, content, or technical investigations may take longer, but your first message will help us begin with the right context.
英語・日本語でお問い合わせいただけます。原則として7営業日以内の返信を目安とします。 購入、教材内容、技術調査を伴う場合は、回答までに追加の時間をいただくことがあります。
Purchases and refunds
Paid, but your scrolls are missing?
Keep the app installed and connect to the internet. Close and reopen Kagekotoba so it can check unfinished purchases. If an error remains, contact us with the product name, approximate purchase time, and the full error message. You do not need to buy the same pack again.
巻物が反映されない場合は、アプリを削除せず、インターネットに接続して再起動してください。解決しない場合は商品名・購入したおおよその日時・エラー全文をお知らせください。同じ商品を買い直す必要はありません。
Apple handles App Store billing and refund decisions. See Apple’s refund instructions or request a refund from Apple. Eligibility depends on the purchase and region.
Before you send
Details that help us investigate
Please include the following where relevant. Do not include account identifiers, passwords, purchase credentials, or other personal information in text or screenshots.
- Kagekotoba version and build number
- Your iPhone model and iOS version
- The screen, feature, or learning stage where it occurred
- Step-by-step instructions that reproduce the issue
- A screenshot only after checking that it contains no personal information
アプリのバージョン／ビルド、iPhone機種／iOS、発生した画面やステージ、 再現手順をお知らせください。スクリーンショットは個人情報が写っていないことを 確認してから添付してください。
Common questions
Quick answers
Where is my progress stored?
Learning progress and preferences are stored on this device. Kagekotoba does not currently provide account sync or device transfer. Uninstalling the app may remove local progress and consumable balances.
学習進捗と設定は端末内に保存されます。現在はアカウント同期や端末移行に 対応しておらず、アプリを削除すると進捗や消費型残高が失われる場合があります。
Can I restore a purchase?
Use the same Apple Account used for the original purchase, open the Shop, and choose Restore Purchases to restore Remove Ads. This removes stage-break ads; optional rewarded ads remain available. Scroll packs are consumable purchases and cannot be restored after they have been delivered or after local data is removed.
「広告を削除」は非消費型のためアプリから復元できます。巻物パックは消費型のため、 付与後や端末内データの削除後に復元することはできません。
Why does a product say unavailable?
The App Store may be unable to load a product because of your connection, region, or temporary store availability. No purchase is made while a product is unavailable. Reopen the Shop and try again later. If it continues, send the app build, storefront country or region, and the exact message shown.
現在のビルド、ストア地域、通信状況、App Store設定によって商品情報を取得できない 場合があります。「利用不可」の間は購入されません。時間をおいて再度Shopを開き、 続く場合はビルド、ストアの国／地域、表示文言をお知らせください。
Will an advertisement failure block learning?
No. An unavailable, failed, offline, or unconsented advertisement does not block saved rewards, stage progress, or the return to learning.
いいえ。広告が利用不可、失敗、オフライン、同意未取得の場合でも、保存済み報酬や ステージ進行、学習への復帰を妨げません。
Why is Japanese speech unavailable?
Japanese playback uses the speech service provided by iOS. Check the device volume and that a Japanese voice is available in iOS settings. Kagekotoba does not use the microphone.
日本語音声にはiOSの音声サービスを使用します。端末の音量と、日本語音声がiOS設定で 利用可能かをご確認ください。Kagekotobaはマイクを使用しません。
How do I report a content error?
Send the exact Japanese word or Field Note title, the selected explanation language, what appears incorrect, and your proposed correction or source if available. Reports are reviewed for education, history, localization, and rights concerns.
対象の日本語またはField Note名、選択中の解説言語、誤りと思われる箇所、可能であれば 修正案や出典をお知らせください。教育・歴史・翻訳・権利の観点から確認します。
Privacy
Your information
Our Privacy Policy explains local progress, optional purchases, advertising and consent services, technical updates, and information you choose to send with a support request.
Read the Kagekotoba Privacy PolicyApp operator
Daichi Sakagoshi · Kagekotoba
No Kagekotoba account is required. For information requests and deletion options, see Your choices and requests in the Privacy Policy.